TY  - BOOK
AU  - Rajendra Nargundkar
AU  -  Tapan K Panda Eds.
TI  - Managing Customer Relationship in Service Industries
SN  - 81-7446-412-3
PY  - 2005///
CY  - New Delhi
PB  - Excel 
KW  - Customer
KW  - Management Studies
N1  - YES
ER  -