"Besterfield,Dale H et al." <br/><br/>
Total Quality Management 

 - 3rd 
 -  "Pearson Education,New "  2005 
<br/><br/> TRANSFERED 
<br/><br/><label>ISBN: </label>81-297-0260-6 
<br/><br/><label>Subjects--Topical Terms: </label><br/>TQM Management Studies 
<br/><br/><label>Dewey Class. No.: </label>